Services

We tailor CRM programs that produce visible, compounding impact.

• CRM Strategy: Lifecycle mapping, value proposition, KPI framework.
• Automation: Email/SMS/LINE OA journeys, triggers, and A/B tests.
• Data & Segmentation: RFM, propensity, and micro‑segments.
• Loyalty: Tiers, rewards economics, and redemption flow.
• Customer Care: Feedback loops, CS quality, and recovery playbooks.
• Dashboards: CLV, retention cohorts, and campaign ROI.